🚚 Delivery Areas

Crysora Hair & Beauty ships to all states in Nigeria and to international destinations worldwide. Shipping rates and timelines vary by location and are calculated at checkout.

🕑 Processing Time

All orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

⌛ Delivery Timelines

⚠️ Delivery timelines are estimates and may be affected by logistics delays, public holidays, or unforeseen circumstances outside our control.

💷 Shipping Rates

Shipping fees are calculated based on your delivery location and chosen delivery type (standard or express). The exact shipping cost is displayed at checkout before payment, so you always know what you’re paying.

• Lagos standard and express rates vary by Local Government Area (LGA)
• Other Nigerian states are charged a flat rate based on your state
• International shipping rates are calculated at checkout

🌎 International Shipping

We are proud to ship Crysora products worldwide. Please note the following for international orders:

• Customers are responsible for any customs duties, import taxes, or handling fees imposed by their country’s customs authority. These are not included in the shipping cost and are not within our control.
• International orders may be subject to customs clearance, which can cause additional delays.
• We cannot be held liable for delays caused by customs processing.
• By placing an international order, you confirm that the products are legally permitted to be imported into your country.

📦 Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your order reference. For order status updates, you can:

• Log in to your Crysora Account to view past orders
• Contact us at hello@crysorabeauty.com
• Call or WhatsApp us on 0906 203 0314 (Mon–Sat, 9am–6pm)

📌 Incorrect Address

Please ensure your delivery address is accurate before completing your order. Crysora Hair & Beauty is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at hello@crysorabeauty.com or 0906 203 0314.

📞 Contact Us

For any shipping-related enquiries, please reach out to us:

📋 Overview

At Crysora Hair & Beauty, your satisfaction matters deeply to us. Due to the nature of personal hair care products, we maintain the following return and refund policy to ensure fairness and hygiene standards for all our customers.

Please read this policy carefully before placing your order. By purchasing from us, you agree to the terms set out below.

❌ Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on the following:

• Products that have been opened, used, or tampered with
• Products returned without original packaging
• Products purchased during a sale or promotional offer (unless faulty)
• Orders where the 7-day return window has passed

✓ Eligible Returns

We will accept returns and offer a full replacement or refund in the following situations:

• The item arrived damaged or broken in transit
• You received the wrong product
• The product is defective or compromised (e.g. contaminated, sealed incorrectly)
• The item is unopened and unused, and you contact us within 7 days of delivery

⚠️ All return requests must be submitted within 7 days of the delivery date. Requests made after this window will not be eligible.

📄 How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Email us at hello@crysorabeauty.com with the subject line: “Return Request — [Your Order Reference]”
2. Include your full name, order reference number, and a brief description of the issue
3. Attach clear photos of the product and packaging (required for damaged or incorrect items)
4. Our team will respond within 1–2 business days to confirm eligibility and provide next steps

💷 Refund Process

Once your return is approved:

• Refunds are processed to your original payment method within 5–7 business days
• You will receive a confirmation email once the refund has been initiated
• Bank processing times may add 1–3 additional business days depending on your bank
• For replacements, your new item will be dispatched within 1–2 business days of approval

🚚 Return Shipping

• If the return is due to our error (wrong or damaged item), we will cover the return shipping cost
• If you are returning an unopened item for a change of mind, return shipping is at your cost
• We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit

💬 Contact Us

If you have any questions about our return policy or need help with an order, we’re always here:

📋 Who We Are

Crysora Hair & Beauty (“we”, “us”, “our”) is a Nigerian hair and beauty brand operating at crysora.ng. We are the data controller for the personal information we collect from you.

If you have any questions about this policy or how we handle your data, please contact us at hello@crysorabeauty.com or call 0906 203 0314.

📊 What Data We Collect

We collect only the data necessary to provide our services:

❌ We never store raw card numbers, CVV codes, or bank account details. All payment data is handled by Flutterwave, a PCI-DSS compliant payment processor.

🔎 How We Use Your Data

• To process and fulfil your orders
• To send order confirmations, updates, and receipts by email
• To provide customer support and respond to your enquiries
• To maintain the security of your account and prevent fraud
• To improve our products and website experience
• To send marketing emails only if you have opted in
• To comply with our legal obligations under Nigerian law

👥 Who We Share Your Data With

We share your data only with trusted third parties who need it to provide services on our behalf:

• Flutterwave — payment processing (PCI-DSS compliant)
• Delivery partners — your name and address for order fulfilment
• Hostinger — cloud hosting and email infrastructure
• Our email provider — transactional emails (order confirmations, OTP codes)

We do not sell, rent, or trade your personal data with any third party for marketing purposes.

🔒 How We Protect Your Data

• All data in transit is protected by TLS/HTTPS encryption
• Passwords are hashed using bcrypt (cost factor 12) — never stored in plaintext
• Sensitive fields (phone numbers) are AES-256-GCM encrypted at rest in the database
• Database backups are GPG encrypted before storage
• Access to admin systems is protected by TOTP two-factor authentication
• We perform regular security audits and vulnerability scans on our systems
• Session tokens expire automatically and are invalidated on logout

📅 Data Retention

We retain your personal data only as long as necessary:

• Account data: retained while your account is active, then deleted upon request
• Order records: retained for 7 years for tax and legal compliance (Nigerian law)
• Session tokens: expire after 7 days; purged daily from our database
• OTP codes: expire after 15 minutes and are purged within 1 hour of use
• Contact form messages: retained for up to 2 years for correspondence records

🇫🇯 Your Rights (GDPR & NDPR)

Under the Nigerian Data Protection Regulation (NDPR) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access — request a copy of all data we hold about you
• Right to Rectification — correct inaccurate or incomplete data
• Right to Erasure (“Right to be Forgotten”) — delete your account and personal data
• Right to Data Portability — export your data in a machine-readable format
• Right to Object — object to processing based on legitimate interests
• Right to Withdraw Consent — opt out of marketing at any time
• Right to Restriction — ask us to limit how we use your data

To exercise any of these rights, log into your account and use the My Account page, or contact us at hello@crysorabeauty.com. We will respond within 30 days.

🍪 Cookies & Local Storage

Our website uses browser localStorage to maintain your login session. No tracking cookies or advertising cookies are used. We do not use Google Analytics, Facebook Pixel, or any third-party tracking scripts. The only third-party script loaded is the Flutterwave payment SDK, which is required to process payments securely.

You can clear your stored session data at any time by logging out or clearing your browser’s local storage.

🌎 International Transfers

Your data is primarily stored on servers located within the EU/EEA (Hostinger infrastructure). Where data is transferred internationally (e.g. via Flutterwave for payment processing), we ensure appropriate safeguards are in place in accordance with NDPR and GDPR requirements.

🏭 NDPR Compliance

Crysora Hair & Beauty is committed to compliance with the Nigeria Data Protection Regulation (NDPR) 2019 as administered by the National Information Technology Development Agency (NITDA). We process personal data lawfully, fairly, and transparently, and we implement appropriate technical and organisational security measures to protect your information.

If you believe your data protection rights have been violated, you may lodge a complaint with NITDA at nitda.gov.ng.

✎ Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will notify registered customers by email. Your continued use of our website after any change constitutes acceptance of the updated policy.

📞 Contact Our Data Team